Our Promise
We firmly believe that you should stand for something. There must be some guiding principles in everything you do. Not everyone is going to agree with you but it allows you to set standards you can live by. It lets others know what to expect. Here are ours.
Ethical
- We will be open and honest with everyone we deal with in business – customers, partners and suppliers.
- We believe what's best for our client is best for us. We all have to make money but we will not let this get in the way of offering best advice and best practice in everything we do.
- If we say we'll do something that's what we'll do. No unforeseen changes. No excuses.
- We won't introduce hidden costs you weren't expecting. We won't give you one low quote to win the business and then load the costs when the project is underway.
- Sorry. There are clients that we will sadly decline to work with. We don't believe in supporting organisations whose business practices are harmful to people, animals or the environment.
Professional
- We want to work in partnership with clients. We don't believe that a master/servant relationship ever delivers the best results.
- We like every project to begin with an agreed brief. We understand that every project has the potential to change and that no brief can be set in stone. We are happy with the flexibility to adapt as the project requires as long as both parties agree.
- We want to continuously improve. We need your help to achieve this. We will supply a Customer Satisfaction Survey at the end of a project. All we ask is that you be honest with us.
- We will provide you with a designated Project Manager. We believe that strong personal relationships are the best way to ensure any issues are handled quickly and effectively. To that end, we promise you'll only have one person you need speak with.
Environmental
- We recognise that our activities and operations have an impact on the environment. We are committed operating in a sustainable manner and ensuring we consider the environmental impact of any marketing campaign we recommend.
- We are committed to selecting suppliers who have built sustainability into their business practices. For example, selecting carbon neutral printing companies where appropriate.
- We believe in keeping abreast of industry best practice and preventing pollution wherever possible.
- There is only one area of our business where we firmly believe it is wrong to recycle – our ideas – everything else should be recycled if possible.
